SHIPPING & DELIVERY
Last updated November 5, 2026
Made for your order
Posters and selected frames are produced after your order is verified and the artwork is ready for printing. The available sizes, frame options and delivery destinations are shown during shopping and checkout. Products may be produced by different facilities; local production is not guaranteed for every item or destination.
Delivery estimates and charges
Request a delivery estimate using the actual cart and destination. Available service levels, charges and estimated production-plus-delivery times are displayed before payment. Estimates can change before checkout and are not guarantees unless expressly identified as such. Shipping, tax and any disclosed surcharges are shown separately. Do not assume free shipping applies to express service or every destination.
Print-quality checks
We validate print files for dimensions, aspect ratio and resolution. After payment is confirmed, we prepare a high-resolution file from the artwork you approved. Production starts only after the file passes validation and is accessible to our print provider. If a file needs attention, the order is held for review. A digital image may not be suitable for every large print size. We will not silently substitute a different size or frame.
Address and artwork approval
Provide a complete, accurate address, including apartment or suite details, recipient name and any required state or postal code. Review the address, artwork, spelling, crop, size and frame before approving payment. Contact us immediately about a mistake. Changes are only confirmed when the supplier accepts them; production or shipment may make changes impossible.
Tracking and split shipments
When tracking is available, it appears in your order area and shipment communications. A tracking number can exist before the carrier receives a parcel. Different products may arrive in separate packages or on different days. Framing and production requirements can affect the schedule.
Delays and unfulfilled orders
Weather, carrier disruption, customs and production issues can cause delays. If we cannot ship within the promised timeframe, we will contact you about the delay and offer any consent, cancellation or refund options required by applicable law. We do not keep payment indefinitely for an order we cannot supply.
Lost, damaged or incorrect deliveries
Tell us promptly if tracking appears stuck, a parcel is missing, an item arrives damaged or the wrong product is delivered. Check with household members and the carrier when a parcel is marked delivered, but contact support so we can investigate. Delivery scans do not remove your legal rights. Eligible damage, defect, wrong-item and non-delivery problems are handled under our Refunds Policy.
Returned or undeliverable parcels
If an incorrect or incomplete customer-provided address, a refused delivery or an uncollected parcel causes a return, contact us for the available resolution. A voluntary reshipment may require additional shipping charges disclosed before you agree. We do not charge you for correcting our own addressing or fulfillment mistake. Statutory consumer remedies continue to apply.
International orders
Only destinations supported at checkout are accepted. Customs clearance can affect transit times. Import duties, customs taxes or carrier handling fees may be payable by the recipient unless checkout explicitly states they are included. We do not guarantee customs processing time or advise you to evade import obligations.
Need help?
Use your order page or email [email protected] with the order number and a description. Do not send a return to a production facility without our instructions.